When we refund a payment
This policy explains when CLEEVIO s.r.o. refunds payments for Uprate and what happens to your credits. It is part of our Terms of Use.
Monthly plans
You can cancel a monthly plan at any time. We do not refund the month you have already paid for. Your plan stays active until the end of that month, and you are not charged again.
Yearly plans
If you ask within 14 days of a yearly payment, we refund it in full. This applies to the first payment and to every renewal. When we refund a yearly payment, we end that plan.
After 14 days, we do not refund a yearly payment. If you cancel, your plan stays active until the end of the year you have paid for, and you are not charged again.
Free trial
If you choose a paid plan during a free trial, the first payment is taken when the trial ends. Cancel before then and you are not charged at all.
Credits
- If an AI action fails without producing a result, the credits it used are returned to your balance automatically. An analysis that completes only some of its parts keeps the credits. This returns credits, not money.
- Your plan's monthly credits reset at the start of each billing month. Unused monthly credits do not roll over and are not refunded.
- Top-up credits you buy do not reset at the end of the month. They are used after your trial and monthly credits. We handle requests to refund a top-up case by case. If we refund a top-up in full or in part, we remove the same share of its credits from your balance.
Duplicate or mistaken charges
If you were charged twice for the same thing, or charged by mistake, we always refund that charge in full.
How to ask for a refund
Email [email protected] from the email address of your Uprate account. Tell us the date and amount of the payment. We refund to the payment method you paid with, through Stripe.
Your statutory rights
This policy does not limit any rights you have under the law that applies to you, including consumer protection law.