Who else processes data for Uprate
This overview describes the main external services used by Uprate and the data involved. Which services receive data depends on the features you use. It is not a complete contractual list of subprocessors for every deployment.
| Provider | Purpose | Data processed | Provider information |
|---|---|---|---|
| Hetzner Online GmbH | Cloud hosting and data storage | All application data at rest | Provider information |
| OpenAI | Reply drafting, translation, embeddings for semantic and knowledge base search, topic and sentiment analysis, ASO analysis | Review content, knowledge base text, app and store listing details including screenshots, and the metadata the requested task needs | Provider information |
| OpenRouter | AI gateway for chat, copilot, and icon and screenshot generation | The chat conversation and the review context it includes; for icons and screenshots, the brief, app details and images you provide | Provider information |
| Pinecone | Vector database for knowledge base search | Text from the knowledge base files you upload and its embeddings | Provider information |
| fal.ai | Generating icon and screenshot images with OpenAI image models | Image prompts, and the screenshots and reference images you provide | Provider information |
| Resend | Sending product and notification email | Recipient email address and message content | Provider information |
| Stripe | Subscription billing and payments | Billing identity and payment data | Provider information |
| Apify | Collecting public App Store and Google Play reviews | Public store review content and its metadata | Provider information |
| SerpAPI | Fallback app search when the store endpoints do not answer | Search terms and public store listing data | Provider information |
| Sentry (Functional Software, Inc.) | Error monitoring for the website and the app | Error details, the page or request where the error happened, browser and device details, and in the app the user ID and team ID | Provider information |
| Optional Google sign-in; website analytics after consent | Sign-in identity; website usage and device data when analytics is enabled | Provider information |
How data moves
AI features send prompts, conversations, review content and relevant app context to OpenAI or through OpenRouter to the selected model provider. Chat and copilot use OpenAI models by default. Icon and screenshot generation sends its brief and images through OpenRouter to Anthropic, OpenAI and Google models, and through fal.ai to OpenAI image models. The selected provider and its settings determine the applicable processing terms.
You can review AI drafts before publishing. If you enable automatic replies, Uprate generates and publishes them according to your automation settings without individual approval.
Integrations you choose to connect
These services receive data only if you connect them. Uprate exchanges data with them for the features you turn on, and you can disconnect them at any time.
| Provider | Purpose | Data processed | Provider information |
|---|---|---|---|
| Slack | Review notifications and digests in your workspace | Notifications with review content, and the messages and button actions you send back to Uprate from Slack | Provider information |
| Telegram | Review notifications through a bot you connect | Notifications with review content, and the messages you send to the bot | Provider information |
| Microsoft Teams | Review notifications through a webhook you add | Notifications with review content | Provider information |
| GitHub | Reading your app's code for submission checks, ASO audits, screenshot briefs, and store listing and privacy policy drafts | Files in the repositories you grant access to, and events GitHub sends about them | Provider information |
Connected store accounts and other services
Connecting App Store Connect or Google Play lets Uprate exchange data with Apple or Google for the actions you request.
CLEEVIO s.r.o. runs the knowledge base, ASO analysis, topic analysis, and icon and screenshot generation as its own services. The knowledge base, ASO analysis and topic analysis run on the Hetzner servers listed above. These services pass the content each task needs to the providers in the first table: the knowledge base to OpenAI and Pinecone, ASO and topic analysis to OpenAI, and icon and screenshot generation to OpenRouter and fal.ai.
Questions about data processing
The linked provider documents describe their general terms and privacy practices. They do not confirm the agreements, processing regions, retention settings or certifications applicable to a particular Uprate account.
For questions about providers or data processing documentation, contact [email protected].